Support & Resources

👨‍💻 Technical Support

For API integration questions, request errors, or technical issues, please use our ticketing system. [e-mail]

🧩 Business Support

Assistance with integrating Nova Post services into your business processes and консультації щодо API connectivity. [e-mail]

Sales Contacts

Select your country or region to get in touch with the local Nova Post sales team.

Can’t find your country? Please contact our general sales support at [e-mail]

Sales department contacts

🌍 Europe

Region	Number	Email
Poland	[phone]	[e-mail]
Czech Republic	[phone]	[e-mail]
Germany	[phone]	[e-mail]
Hungary	[phone]	[e-mail]
Italy	[phone]	[e-mail]
Spain	[phone]	[e-mail]
Romania	[phone]	[e-mail]
Slovakia	[phone]	[e-mail]
France	[phone]	[e-mail]
Netherlands	[phone]	[e-mail]
Great Britain	[phone]	і[e-mail]
Austria	-	[e-mail]

🌐 Baltic region

Region	Number	Email
Baltic region	[phone]	[e-mail]

🤝 Partnership Requests

Request Type	Number
Partnership Requests	[e-mail]

❓FAQ

How can I get access to the Nova Post API?

To access the Nova Post API, you must sign a contract with Nova Post. After the agreement is completed, the designated responsible person will be able to generate an API key in the personal account.

How can I obtain an API key?

The API key can be generated in your personal account once API access has been activated. The key is used to generate a JWT token for request authorization.

How does authorization work?

Authorization is performed using a JWT token. The JWT token is generated using your API key and must be included in the request header:

Authorization: Bearer {JWT_TOKEN}

Authorization: Bearer {JWT_TOKEN}

Is a test environment (sandbox) available?

Yes, a sandbox environment is available for testing and validating your integration before moving to production.

What request format is used?

The API uses JSON format for both requests and responses.

Content-Type: application/json

Where can I find the list of available methods?

The full list of available methods is provided in the API Methods section, where you can find request parameters, examples, and possible responses.

Where can I obtain system values (branches, currencies, etc.)?

System values are available in the Dictionaries section. It is recommended to use them to ensure correct and valid API requests.

What should I do if a request returns an error?

Please verify the following:

• The validity of the JWT token
• The format of the submitted data
• The required parameters

If the issue persists, please contact the Help Center or technical support.

How to generate a JWT token

How to generate a JWT token

GET /clients/authorization

Pass the API key in the request. A temporary JWT token will be returned in the response.

The token must be included in the header of every subsequent request:

Authorization: Bearer {JWT_TOKEN}

How long is a JWT token valid?

The JWT token has a limited validity period. It is recommended to implement an automatic token refresh mechanism before the token expires.