# Help Center

## Support & Resources

{% columns %}
{% column valign="bottom" %}
**👨‍💻 Technical Support**

For API integration questions, request errors, or technical issues, please use our ticketing system.\
<servicedesk@novapost.com>
{% endcolumn %}

{% column valign="middle" %}
🧩 **Business Support**

Assistance with integrating Nova Post services into your business processes and консультації щодо API connectivity.\
<api.consult@novapost.com>
{% endcolumn %}
{% endcolumns %}

#### &#x20;Sales Contacts

Select your country or region to get in touch with the local Nova Post sales team.

{% hint style="info" %}
Can’t find your country? Please contact our general sales support at <sales@novapost.com>
{% endhint %}

### Sales department contacts

<details>

<summary>🌍 Europe</summary>

<table><thead><tr><th width="164">Region</th><th>Number</th><th>Email</th></tr></thead><tbody><tr><td>Poland</td><td>+48 532 697 974</td><td><a href="mailto:wspolpraca@novapost.pl">wspolpraca@novapost.pl</a></td></tr><tr><td>Czech Republic</td><td>+420 776 060 379</td><td><a href="mailto:sale_cz@novapost.com">sale_cz@novapost.com</a></td></tr><tr><td>Germany</td><td>+49 170 731 6517</td><td><a href="mailto:sale_de@novapost.com">sale_de@novapost.com</a></td></tr><tr><td>Hungary</td><td>+36 96 800 609</td><td><a href="mailto:support_hu@novapost.com">support_hu@novapost.com</a></td></tr><tr><td>Italy</td><td>+39 029 994 0609</td><td><a href="mailto:support_it@novapost.com">support_it@novapost.com</a></td></tr><tr><td>Spain</td><td>+34 930 474 609</td><td><a href="mailto:support_es@novapost.com">support_es@novapost.com</a></td></tr><tr><td>Romania</td><td>+40 373 785 207</td><td><a href="mailto:support_ro@novapost.com">support_ro@novapost.com</a></td></tr><tr><td>Slovakia</td><td>+421 552 302 609</td><td><a href="mailto:support_sk@novapost.com">support_sk@novapost.com</a></td></tr><tr><td>France</td><td>+33 159 420 609</td><td><a href="mailto:support_fr@novapost.com">support_fr@novapost.com</a></td></tr><tr><td>Netherlands</td><td>+31 203 695 606</td><td><a href="mailto:support_nl@novapost.com">support_nl@novapost.com</a></td></tr><tr><td>Great Britain</td><td>+44 180 330 0609</td><td><a href="http://%D1%96khmelevskyi.b@novapost.com/">іkhmelevskyi.b@novapost.com</a></td></tr><tr><td>Austria</td><td>-</td><td><a href="mailto:support_at@novapost.com">support_at@novapost.com</a></td></tr></tbody></table>

</details>

<details>

<summary>🌐 Baltic region</summary>

<table><thead><tr><th width="168">Region</th><th>Number</th><th>Email</th></tr></thead><tbody><tr><td>Baltic region</td><td>+37 123 557 979</td><td><a href="mailto:balticsales@novapost.com">balticsales@novapost.com</a></td></tr></tbody></table>

</details>

<details>

<summary>🤝 Partnership Requests</summary>

<table><thead><tr><th width="186.20001220703125">Request Type</th><th>Number</th></tr></thead><tbody><tr><td>Partnership Requests</td><td> <a href="mailto:partner_np_europa@novaposhta.ua">partner_np_europa@novaposhta.ua</a></td></tr></tbody></table>

</details>

#### ❓FAQ

<details>

<summary><strong>How can I get access to the Nova Post API?</strong></summary>

To access the Nova Post API, you must sign a contract with Nova Post.\
After the agreement is completed, the designated responsible person will be able to generate an API key in the personal account.

</details>

<details>

<summary><strong>How can I obtain an API key?</strong></summary>

The API key can be generated in your personal account once API access has been activated.\
The key is used to generate a JWT token for request authorization.

</details>

<details>

<summary><strong>How does authorization work?</strong></summary>

Authorization is performed using a JWT token.\
The JWT token is generated using your API key and must be included in the request header:

```
Authorization: Bearer {JWT_TOKEN}
```

Authorization: Bearer {JWT\_TOKEN}

</details>

<details>

<summary><strong>Is a test environment (sandbox) available?</strong></summary>

Yes, a sandbox environment is available for testing and validating your integration before moving to production.

</details>

<details>

<summary><strong>What request format is used?</strong></summary>

The API uses JSON format for both requests and responses.

```
Content-Type: application/json
```

</details>

<details>

<summary><strong>Where can I find the list of available methods?</strong></summary>

The full list of available methods is provided in the **API Methods** section, where you can find request parameters, examples, and possible responses.

</details>

<details>

<summary><strong>Where can I obtain system values (branches, currencies, etc.)?</strong></summary>

System values are available in the **Dictionaries** section.\
It is recommended to use them to ensure correct and valid API requests.

</details>

<details>

<summary><strong>What should I do if a request returns an error?</strong></summary>

Please verify the following:

* The validity of the JWT token
* The format of the submitted data
* The required parameters

If the issue persists, please contact the **Help Center** or technical support.

</details>

<details>

<summary><strong>How to generate a JWT token</strong></summary>

How to generate a JWT token

```
GET /clients/authorization
```

Pass the API key in the request. A temporary JWT token will be returned in the response.

The token must be included in the header of every subsequent request:

```
Authorization: Bearer {JWT_TOKEN}
```

</details>

<details>

<summary><strong>How long is a JWT token valid?</strong></summary>

The JWT token has a limited validity period.\
It is recommended to implement an automatic token refresh mechanism before the token expires.

</details>


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