Support & Resources
👨💻 Technical Support
For API integration questions, request errors, or technical issues, please use our ticketing system. [email protected]
🧩 Business Support
Assistance with integrating Nova Post services into your business processes and консультації щодо API connectivity. [email protected]
Sales Contacts
Select your country or region to get in touch with the local Nova Post sales team.
Can’t find your country? Please contact our general sales support at [email protected]
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❓FAQ
How can I get access to the Nova Post API?
To access the Nova Post API, you must sign a contract with Nova Post. After the agreement is completed, the designated responsible person will be able to generate an API key in the personal account.
How can I obtain an API key?
The API key can be generated in your personal account once API access has been activated. The key is used to generate a JWT token for request authorization.
How does authorization work?
Authorization is performed using a JWT token. The JWT token is generated using your API key and must be included in the request header:
Authorization: Bearer {JWT_TOKEN}
Is a test environment (sandbox) available?
Yes, a sandbox environment is available for testing and validating your integration before moving to production.
Where can I find the list of available methods?
The full list of available methods is provided in the API Methods section, where you can find request parameters, examples, and possible responses.
Where can I obtain system values (branches, currencies, etc.)?
System values are available in the Dictionaries section. It is recommended to use them to ensure correct and valid API requests.
What should I do if a request returns an error?
Please verify the following:
The validity of the JWT token
The format of the submitted data
The required parameters
If the issue persists, please contact the Help Center or technical support.
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